Shipping & Delivery Policy

Shipping & Delivery Policy

Effective Date: 16 November 2025
Website: www.ecoluxejewel.com
Contact Email: contact@ecoluxejewel.com

🚚 Shipping & Delivery Policy

1. Shipping Locations

We ship all orders across India and also offer international shipping.

2. Shipping Partners

All orders are delivered through trusted courier partners such as Ekart and Delhivery to ensure safe and timely delivery.

3. Dispatch Timelines

  • Standard Orders: Dispatched within 1–2 working days.

  • Special / Custom-Made Requirements: Processing & dispatch may take 8–9 working days.

4. Delivery Timelines

  • Delivery estimates are shown on the product page and at checkout.

  • Delivery time varies depending on:

    • Your pincode

    • The items you have selected

5. Shipping Charges

  • Prepaid Orders: Free shipping across India.

  • Cash on Delivery (COD): ₹59 COD charge applies.

6. Order Tracking

Once your order is shipped, you will receive a tracking link via:

  • SMS

  • WhatsApp

  • Email

You can track your shipment in real-time using the provided link.

7. Delays & Exceptions

  • Delivery delays may occur due to:

    • Weather conditions

    • Local restrictions

    • Courier company issues

  • If your address becomes unserviceable, our team will contact you for:

    • An alternative address, or

    • A full refund

8. Support

For any shipping or delivery-related queries, feel free to contact us at:
📩 contact@ecoluxejewel.com